We are here to help and make sure that you are happy with your purchase. Please do not hesitate to contact us with any questions or problems that may arise.
Our policy lasts for 7 days. If 7 days have gone by since your purchase, we cannot offer you a refund or an exchange. Within 7 days, we are able to provide you with an exchange for faulty, broken or incorrect items.
For safety and hygiene reasons, we are unable to offer refunds or returns on any products, unless the product is defective or damaged. Please choose your products and shades carefully. We cannot offer refunds or exchanges on purchases due to "Change of Mind" and on items on "discount / Sale".
The items must be returned to La Femme Beauty Limited unused, unopened and in the same condition that you received them. They must also be in the original packaging, including the Product and Parcel packaging. Unfortunately, we can not guarantee a refund of the cost of posting your items back to us but may offer this at our discretion.
Your signature for receipt of the products from the delivery courier is your acknowledgment that you have received them in good condition. Please check the goods on arrival before signing for them and bring it to the attention of the courier company at the time of delivery if they are damaged.
Please note that we take every measure to ensure an accurate representation of the product's colour, though we cannot compensate for the viewer's monitor or colour settings. Actual product colour may vary.