We are here to help and make sure that you are happy with your purchase. Please do not hesitate to contact us with any questions or problems that may arise.
- Please contact us within 7 days of receiving the order, stating your order number and identifying the defect
- Within 7 days, we are able to provide you with an exchange for faulty, broken or incorrect items. If 7 days have gone by since your purchase, we cannot offer you a refund or an exchange
- Please choose your products and shades carefully. We cannot offer refunds or exchanges on purchases due to "Change of Mind" and on items on "discount / Sale". Please review your items before completing your order
- We are unable to cancel orders once they are paid as we cannot guarantee to catch them in time. Our team processes all orders for overnight delivery (except rural deliveries and orders placed on weekends & public holidays).
- For safety and hygiene reasons, we are unable to offer refunds or returns on any products, unless the product is defective or damaged
- The items must be returned to La Femme Beauty Limited unused, unopened, unmarked, and in the same condition that you received them
- If you have received an incorrect or a defective item, please do not open the product or use it. We cannot process returns on used items. Please keep all the original packaging, including the Product and Parcel packaging. Unfortunately, we can not guarantee a refund of the cost of posting your items back to us but may offer this at our discretion
- Items purchased as part of a set must be returned as a whole set
- Authority To Leave: We take no responsibility for any loss or damage to the parcel if you provide an authority to leave your parcel and request to have no signature on delivery. Please note that requesting this option is at your own risk
- Please note that we take every measure to ensure an accurate representation of the product's colour, though we cannot compensate for the viewer's monitor or colour settings. Actual product colour may vary